I'm a results-driven professional with a proven track record across fast-paced BPO and remote work environments. My career spans customer-facing roles at Teleperformance and Alorica, technical hosting support at Newfold Digital (Bluehost), and a current managerial role at Dentriva Virtual Assistant Services — where I lead teams, drive marketing initiatives, and manage client relationships end-to-end. I bring strong communication, analytical thinking, and a genuine commitment to quality in every engagement.
Customer Service
Handles inquiries, bookings, complaints, and escalations across travel, telecom, and healthcare verticals with a focus on first-contact resolution.
Technical Support
Diagnoses and resolves hardware, software, account, and connectivity issues for telecom, internet, and web hosting clients.
Web Hosting & Admin
Manages domains, cPanel environments, WordPress setups, email configurations, and site troubleshooting on shared and cloud hosting platforms.
Virtual Assistance
Provides executive-level remote support — scheduling, inbox management, documentation, research, and operational coordination.
Team Leadership
Supervises VA teams, coordinates workflows, monitors KPIs, and maintains service quality through coaching and process improvement.
Digital Marketing
Develops marketing strategies, manages social media presence, creates content calendars, and supports business growth for service-based clients.
Virtual Assistant Manager
- Leads team supervision, workflow coordination, and quality assurance for a dental-focused VA agency
- Manages client relationships, onboarding, and ongoing support with high retention rates
- Develops and executes marketing plans including social media, content, and campaigns
- Oversees website management, updates, and online presence optimization
- Drives operational efficiency improvements and supports overall business growth
Hosting Specialist – Bluehost
- Supported Bluehost clients with web hosting setup, domain registration and management, and DNS configuration
- Assisted with WordPress installations, theme/plugin troubleshooting, and site migrations
- Configured professional email accounts and resolved deliverability and server issues
- Handled complex website troubleshooting using cPanel, WHM, and FTP tools
Technical Support Representative – AT&T DirecTV
- Resolved technical and account-related issues for AT&T DirecTV television and internet customers
- Performed remote diagnostics, signal troubleshooting, and equipment configuration support
- Communicated complex technical information clearly to non-technical customers
- Maintained high CSAT and first-call resolution metrics in a high-volume call center environment
Customer Service Representative – Expedia
- Assisted travelers with flight bookings, cancellations, itinerary changes, and travel-related concerns
- Navigated GDS and Expedia internal systems to resolve real-time booking issues
- Delivered exceptional customer experiences under pressure in a fast-paced BPO setting
- Handled escalations, refunds, and complex travel disruptions with empathy and efficiency
Communication & CRM
Web Hosting & DNS
Productivity & Collab
Marketing & Design
Travel & Telecom
Customer Support Management
Email, chat, and phone support for your customers — with a focus on satisfaction, resolution speed, and brand voice consistency.
Executive Virtual Assistance
Calendar management, inbox handling, task delegation, research, documentation, and day-to-day admin so you can focus on the big picture.
Technical Support (Web & Hosting)
WordPress setup, domain/DNS management, cPanel configuration, email troubleshooting, and site maintenance for small businesses.
Social Media & Marketing Support
Content planning, post scheduling, platform management, and basic campaign execution to grow your online presence.
Team & Operations Coordination
Workflow design, team supervision, SOP creation, and process improvement for growing remote teams and VA agencies.
Let's Work Together
I bring reliability, initiative, and multi-industry expertise to every project. Ready to contribute to your team from day one.